Managing the Cognitive Load of Website Monitoring
We can monitor everything, and we can alert on everything, but in the end, cognitive overload can quickly exhaust the support team who is responsible for getting up in the […]
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How to Work with a 3rd Party Creative Agency
Working with an outside agency to make the client’s creative vision an eCommerce reality brings with it many collaboration challenges and opportunities. I’ll start by listing the common problems and […]
How to Apply a Personalized UX Across the E-Commerce Buying Journey
This article from LYONSCG Executive Creative Director, Mike Davidson, and Senior UX Designer, Russell Schofield first appeared in Total Retail on July 10, 2019. Personalization has typically been an afterthought […]
Successfully Balancing Alert Technology
Success in the world of Site Reliability Engineering (SRE) can mean many things. Foremost we must ask our ourselves the following questions: is our website up, is it performant, does […]
My Site Was Fast, and Now It’s Not. What Happened?!
You spent a ton of time and money building an amazing digital commerce experience, you launched your site, and at first, things were great! The money and the accolades came […]
The Untapped Potential of Frictionless Giving
My wife has always been a very generous person in terms of giving of her time and resources to things she believes in. Our journey into the not-for-profit space started […]