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Create Customer Connections that Matter with Capgemini at SAP Customer Experience LIVE

Christian Sharrow-Blaum • May 6, 2019

The value of SAP’s C/4HANA solution is that it creates meaningful moments and connects brands with customers in more ways than ever before. This transformative technology is what makes us so excited for SAP CX Live, a two-day immersive event kicking off tomorrow in Orlando. It will include hundreds of sessions across acres of event space, and Capgemini will be at the center of it all in Booth 302.

The central tenet of this year’s event is showcasing the power of superior customer experiences. We are taking full advantage of this year’s theme with innovative booth demos that feature our latest C/4HANA solutions and new, insightful thought leadership POVs.

Here’s what we’ll have in store:

Digital Sales Excellence: Elevating the Customer Experience with SAP Sales Cloud

Tuesday, May 7, 12:00 pm – Hall D, OCCC West, Level 2, Theater 1
Dave Harrelson, VP of Global Digital Commerce, Capgemini

To build a sales culture that makes the needs of the buyer a priority, Capgemini is helping companies tap into the power of the SAP Sales Cloud and transform their sales organizations. In this session, learn how we help guide salespeople to close more deals faster and better align their behavior to business goals by automating data flow, aligning the right resources at the right time, and efficiently delivering complex, intelligent quotes.

SPSCI Realizes Operational Excellence Using C4C Sales and Service

Wednesday, May 8, 3:30 pm – Hall D, OCCC West, Level 2, Theater 1
Owen Carnes, IT Project Lead, SPS Companies, Inc.

SPS Companies, Inc. (SPSCI) is a 60-year-old manufacturer, processor, and distributor of steel products. In this session, explore how SPSCI launched C4C Sales and Service for two of its subsidiaries with a vision to grow in today’s competitive market. SPSCI and Capgemini will share how Steel and Pipe Supply and EXLTUBE implemented a business solution that is proactive instead of reactive, prompting sales and customer service to act while providing the information they need at their fingertips.

Also, make sure to stop by Booth 302 for a series of informative, insightful session on the following topics:

Unlocking the Future of Customer Engagement with C/4HANA
Tuesday, May 7, 11:30 AM; Wednesday, May 8, 12:30 PM

Digital Sales Excellence: Elevating the Customer Experience with SAP Sales Cloud
Tuesday, May 7@ 4:30 PM and Wednesday, May 8 @ 2:30 PM

Unlock the Key to B2B Success with Subscription Commerce
Tuesday, May 7, 4 PM; Wednesday, May 8, 2 PM

Let’s Talk Conversational Commerce
Tuesday, May 7, 3 PM; Wednesday, May 8, 1 PM

SAP Customer Experience LIVE 2019 promises to be an illuminating and innovative show, and we are so excited to be a part of it.

We warmly welcome you to come and stop by Booth 302, meet our team, and learn how we partner with leading brands and retailers on commerce, marketing, sales, and service to successfully create connections that matter.


Christian Sharrow-Blaum

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Christian Sharrow-Blaum

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