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Writing for a Robot? Try Sounding More Human

Customer Experience February 13, 2019

Even the strongest opponents of Siri will admit to, at least, one story in which they managed to get her to say something…alarming. But, like it or not, digital devices […]

Chatbots: The “Sometimes” Solution

Customer Experience March 30, 2017

Modern consumers love information. Today’s shoppers leverage digital technology to research and communicate with brands on a scale never before seen. Eager to enhance customer engagement, smart retailers are investing […]

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