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Saving Our Clients Money – One Site At A Time

Steve Susina • May 30, 2013

Having someone support your eCommerce site is always a good idea. Having several dedicated experts available to monitor your site 24/7, to answer those complicated questions, and to resolve issues before you even know there is an issue, is even better.

Here at lyonscg, we know that our success is fully dependent upon our client’s success so we make sure we are here for you every step of the way, well after launch. lyonscg’s support center, based in Rockford, IL, is 100% focused on providing the best hosting and support services for our clients. Time and time again, lyonscg’s support team is finding ways to save our client’s money. Here are some recent examples:

 

To Whom It May Concern,
I just want to take a quick opportunity to let you know how phenomenal Kevin from your Support Center has been to Oneida, not only this past weekend, but since he’s been assigned to us. Long story short – Oneida’s website experienced a glitch early Friday morning. In all the chaos, I needed help from Kevin. Within 1 minute of emailing him, he responded and was ready, willing and able to help in anyway he could. We spoke several times on the phone and he was key in getting a MAJOR issue fixed and I am sure, dropped everything he was doing to help me. His actions saved us thousands of dollars of lost sales. In short, without his speedy response, we would have been in some serious trouble. The only reason I call this out is because all to often, we only hear the negative things. Kevin has been so good and dedicated to Oneida. Just wanted to let you know how much I value lyonscg’s support team all they do for Oneida!

Andrew Ruggeri
VP, eCommerce, Oneida

Lyons Consulting Group’s dedicated support team has allowed Blu Dot to reduce our time to resolution and costs to integrate new functionality.
Mike Wodtke
Director of eCommerce, Blu Dot

Since we moved to LCG support in April of this year, we have found their service to be responsive with quick results.  Whether we have needed help with an emergency or a planned project, lyonscg’s dedicated team has always been available, found a solution and been flexible around our schedule.
Greg Grundmayer
VP, Toolbarn Inc.


lyonscg’s support team is fully separate from our project implementation teams, and will never be pulled away for development work. This on-going support not only includes site management, maintenance, and enhancements, but also covers strategic planning and expert guidance on new trends and technologies. Remember, our goal is to make your eCommerce business as profitable as possible, so we will work with you to structure the most appropriate level of support.

In a nutshell, working with the lyonscg’s support center is freedom. Freedom to do what you want. Freedom to focus on marketing, sales, or upcoming promotions. But most importantly, freedom to grow your business.

 


Steve Susina

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Steve Susina

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