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Uptime is Key for Online Businesses During Critical Holiday Shopping Season

Steve Susina • November 10, 2012

(Chicago, IL) – Online shopping during the months of November and December has steadily increased over the years. comScore, a leader in measuring the digital world, recently reported record online sales for the 2011 holiday shopping season, noting that Cyber Monday “became the heaviest online spending day on record at $1.25 billon.”

 

With the extreme incline in online holiday traffic, it has become even more critical for online retailers to be ready for the rush of shoppers which includes having a solid infrastructure in place that can handle that amount of traffic and orders. If a server crashes for too long or too often, customers will be quick to desert the site and shop elsewhere. 

 

For this very reason, Lyons Consulting Group (lyonscg), the premier ecommerce design, development and support firm, offers a competitive service level agreement to all support customers of at least 99.5% uptime (the amount of time that a web server runs without interruption) and can offer up to 99.9% if requested. During 2011’s Cyber Monday, the heaviest online spending days on record, lyonscg was able to report zero outages for all of their hosted support clients – something highly impressive for any ecommerce support and hosting provider. 

 

“Lyons Consulting Group continually seeks out ways to make sure our support clients have all they need to succeed,” said Stephen Chinn, Director of Ecommerce Operations for Lyons Consulting Group. “Knowing how busy ecommerce sites get during the holidays, our support team diligently prepares each client site for this intense traffic load.  We are thrilled we have been able to provide a solid hosting environment and ample support when they need it the most.”

 

In the spring of 2011, lyonscg built out a completely dedicated, US-based support center that is directly responsible for maintaining, improving and ensuring the availability of client’s sites. Additionally, lyonscg has their own extensive data center, located in an area with low risk of seismic activity, flooding or terrorism and is designed to withstand an F4 tornado and fire. This means lyonscg does not rely on a third party hosting application if there were ever to be an issue with physical servers.

 

“Since we moved to lyonscg ecommerce support in April of this year, we have found their service to be responsive with quick results,” said Greg Grundmayer, VP of Toolbarn. “Whether we have needed help with an emergency or a planned project, lyonscg’s dedicated team has always been available, found a solution and been flexible around our schedule.”

 

“The 2011 holiday season was our best ever, driven in large measure by the perfect up time, and excellent preparation and expertise of the support staff at Lyons Consulting Group,” said Andrew Ruggeri, Vice President, Ecommerce of Oneida, Ltd. “We couldn’t have achieved such a tremendous sales period without them.”

 

Lyons Consulting Group currently supports over forty major online merchants and retailers.

 

About Lyons Consulting Group
Lyons Consulting Group is the premier eCommerce design, development and support firm dedicated to help clients continually grow and succeed in their online business.  With a proven track record to deliver creative, robust and most importantly, increasingly profitable eCommerce sites, our diverse group of experts are committed to customer satisfaction and project excellence.

 

As the leading Magento and Demandware partner in the US, lyonscg has years of experience in eCommerce creative design, platform customization, technical development, backend integration, quality assurance and support. lyonscg understands each client’s sites and needs are unique, yet are able to deliver each and every time. Bottom Line: Lyons Consulting Group will help your online business know more, do more, and sell more. Guaranteed. For more information about lyonscg or to see their extensive list of clients, visit lyonscg.dcxdemo.net or call 312.564.3142.


Steve Susina

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Steve Susina

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