Commerce Realized

Our support team is dedicated to providing your customers with high-performing, reliable, secure, and ever-evolving commerce experiences. 24/7/365.

Our application support team goes far beyond handling tickets. We provide a comprehensive set of services to ensure that your site is operating at peak efficiency at all times. Our support consultants are well versed in the management of hardware, software, operating systems, and related integration activities, so you can turn to us to support your entire environment. Working collaboratively with other teams across LYONSCG, we can help you successfully execute your growth strategies, including international expansion and unified commerce.

What sets us apart

Dedicated Support Teams
Dedicated Support Teams

Our support organization includes more than 100 experienced professionals fully committed to supporting clients post-launch. Unlike other firms, you can rest assured that our dedicated support teams will never be re-assigned to eCommerce implementation projects during busy times.

Flexible Deployment
Flexible Deployment

We evaluate the needs of each client and create a customized plan to manage risk and maximize opportunities.

Digital Retail Expertise
Digital Retail Expertise

Many of our support consultants have direct retail and eCommerce experience. Having previously worked for online retailers and brands, they bring a real-world view to projects and engagements.

Holistic Engagement
Holistic Engagement

Leveraging our holistic engagement model, our application support consultants are well-versed in digital strategy, experience design, and implementation, which means they’re ready to hit the ground running once you launch.

SERVICE OFFERINGS

  • Delivery Management

  • Account Management and Applications Planning

  • Application Consulting, including Design, Evaluation, and Troubleshooting

  • 24/7/365 Applications Monitoring

  • Ongoing Development Support

  • Response-time SLA Guarantees

  • Full Project Life Cycle Delivery

  • Post-launch Project Transition, Execution, and Delivery

  • Developer Training and Co-Development

  • Commissioning Process, including code review

  • Agile-based, Sprint-cycle Methodology

  • Code and Release Management

  • Roadmap Planning

  • Site takeovers and assessments

Let's discuss the next step in your commerce journey.

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