hosting + support

Having someone support your ecommerce site is always a good idea. Having several dedicated experts available to monitor your site 24/7/365, to answer those complicated questions, and to resolve issues before you even know there is an issue, is even better.

lyonscg's ongoing support services are 100% focused on providing the best support for our clients and will never be pulled away for new development work.  This is a fully dedicated support team, separate from our project implementation teams, and they are trained to ensure that your ecommerce site has the best speed and performance possible, giving you a competitive edge.

Additionally, lyonscg has our own extensive, state of the art data center, located in an area with low risk of seismic activity, flooding or terrorism and is designed to withstand an F4 tornado and fire. This means lyonscg does not rely on a third party hosting application if there were ever to be an issue with the physical servers.

Realize your full ecommerce potential with lyonscg hosting + support. Check out how others are getting more with lyonscg's services.

realize more with lyonscg hosting + support

• 24/7/365 - we are here for our clients every hour, every minute, every second of every day 
• Business Model Alignment - our teams are incentivized to resolve issues thoroughly and quickly, and there is never a meter running when you log an issue
  
• U.S. Based - our support teams and data center are based in the wonderful state of Illinois 
  
• Impressive Service Level Agreements -  we offer 99.5% uptime SLA's with penalties, 99.9% available and stand behind them with guarantees and service credits
• Direct Access - all lyonscg support clients have direct access to a single point of contact at any time for all support needs
• Expert Advice - certified Magento and Demandware architects that know your business inside and out and are able to quickly fix any issues or answer any questions that may arise
• 100% Dedication - our support teams will never be pulled away to do other work and because of this, are more responsive
• When You Need Us The Most - for two years in a row, our hosted clients have experienced 100% uptime during Cyber Monday, the heaviest online spending day in history
• Customizable Packages - unlike our competition, we tailor our support to your needs according to the complexity of your operations, applicaitons, and environment

key hosting + support services

• Hosting

  Cloud or Dedicated Environments

  Impressive 99.5% SLA

• Application Support

  24/7 Emergency Response

  Application SLA 99.5%

  Dedicated Application Coordinator

  Service Uptime Monitoring

  Administration Help

  Upgrades

  Support Ticket System Use

  Pre-Paid Enhancement Hours

  Trouble Shooting

  Integration Monitoring

  Caching Strategies and Execution

• Infrastructure Support

  24/7 Emergency Response

  Impressive 99.5% SLA

  System Monitoring

  Trends Analysis Monitoring

  Service Uptime Monitoring

  System Patches

  Trouble Shooting

  Usage Trending

  Operating Systems Monitoring

  Network Monitoring

  Keyword Monitoring

  Load Testing

• Support for Existing Sites

  Migration Planning

  Business Code Review

  Onboarding

• A La Carte Items

  Enhancements

  Upgrades

  Business User Training

  Business Reviews

  Disaster Recovery