Collaboration + Portals + Social Networking

"Imagine your CSR in Toledo figured out a faster, easier way to help your customers. She just shared it with everyone in your organization. That's creative collaboration." - Rich Lyons

Social networking. Portals. Wikis. You need to capture the collective power of the people driving your business. Traditionally, this would mean deploying technologies within an Intranet, Extranet or Portal to improve collaboration and communication.

Today it means building vibrant, rich, open communities for your employees, customers and vendors.

The result? A knowledge base that can be used and mined to:

Tap into the collective experience and brain power within your company
Improve operational efficiency
Reduce customer service cost
Share best practices and reduce training costs
Identify new sources for innovation
Build a user-managed knowledgebase
Strengthen relationships